1. Delete your account in the app
GreenWheels (riders)
- Open the GreenWheels app and sign in.
- Tap the Account tab.
- Scroll down and tap Delete account.
- Read what will be deleted, then confirm.
- Enter the 6-digit code we email you to confirm the request.
GreenWheels Driver (drivers)
- Open the GreenWheels Driver app and sign in.
- Tap the Account tab, then Password and security.
- Tap Delete account.
- Read what will be deleted, then confirm.
- Enter the 6-digit code we email you to confirm the request.
Before you delete your account, withdraw any money left in your wallet and finish or cancel any trips or school runs you have booked.
2. If you can’t use the app
Email support@essemobility.ngfrom the email address on your account with the subject “Delete my account”. Tell us whether it is a GreenWheels or GreenWheels Driver account and include the phone number on the account.
We will confirm it is your account, then delete it in the same way. We complete requests within 30 days and email you when it is done.
3. What happens next
- Once you confirm, your account is scheduled for deletion.
- You have 7 days to change your mind: email support@essemobility.ng within that time and we will cancel the request.
- After 7 days your account and personal data are permanently deleted. This can’t be undone, and you would need to sign up again to use GreenWheels.
4. What we delete
- Your name, email address, phone number, date of birth and gender.
- Your profile photo and any photos or documents you uploaded, including driver’s licence, identity and vehicle documents.
- Your NIN and other identity details, home address and saved places.
- Bank account details for withdrawals and any saved cards.
- Guarantor, emergency contact and health details (drivers).
- Your password, sign-in sessions and the device tokens used for notifications.
5. What we keep, and for how long
Some records must be kept by law or to protect other people. We keep them without your name or contact details:
| What we keep | How long |
|---|---|
| Trip, payment, wallet and payout records, with your name and contact details removed | As long as Nigerian tax and accounting law requires, generally up to 6 years |
| A one-way code made from your email and phone number (not the details themselves) | Kept to stop the same details being used to abuse sign-up offers; it can’t be turned back into your email or number |
| Information linked to an open dispute, refund or safety report | Until the matter is resolved |
| Chat messages, call details and trip location points | Deleted on their normal schedule: location points after 30 days, call details after 90 days and chats after 180 days |
| Safety-camera and school-run drop-off photos | Deleted automatically after 30 days, unless part of an open dispute or safety report |
6. Delete some of your data without deleting your account
You can remove some data yourself in the app at any time:
- Saved cards: in the Wallet, under Saved cards, tap Remove.
- Saved places such as Home and Work: Account › Saved places.
- Profile photo and profile details: Account › Edit profile.
- Location, camera and microphone access: turn them off in your phone’s settings for the app.
To delete anything else, such as your chat messages, your trip history or a document you uploaded, email support@essemobility.ng from the email address on your account and tell us what you would like deleted. We reply within 30 days. If the law requires us to keep something, such as payment records, we will tell you what and for how long.
Our Privacy Policy explains in full what we collect and how we use it.
See also our Privacy Policy.